Application support
Incident, problem and request management across tiers of support.
Capabilities / Application Managed Services
Keep business-critical applications stable, supported and improving long after go-live.
- Application support
- Monitoring and health checks
- Patching and upgrades
- Enhancements and configuration
- Integration support
Our approach
CSS Application Managed Services provides structured, ongoing support for enterprise applications, from day-to-day incident handling to releases, enhancements and platform health, so internal teams can focus on the business.
Areas of focus
Monitoring and health checks
Performance, availability and integration monitoring.
Patching and upgrades
Planned releases, patches and version upgrades with change control.
Enhancements and configuration
Minor enhancements and configuration changes delivered through a managed backlog.
Integration support
Monitoring and support for interfaces between enterprise systems.
User support and knowledge
Service desk coordination, documentation and knowledge management.
What we deliver
Tiered support model
Structured first-, second- and third-line support so issues reach the right specialist quickly.
Proactive monitoring
Health, performance and interface monitoring that finds problems before users do.
Release and change governance
Controlled patching, upgrades and changes with clear approval and rollback practices.
Continuous improvement backlog
A prioritized list of enhancements and optimizations delivered alongside run support.
Reporting and service reviews
Regular reporting and review meetings so you can see what is happening and what comes next.
How we deliver
01
Transition
Capture knowledge, document the environment and agree on scope.
02
Stabilize
Establish monitoring, support routines and a clean baseline.
03
Operate
Run the service day to day against agreed coverage and targets.
04
Improve
Use trends and feedback to enhance the platform over time.
Technology landscape
Relevant expertise, aligned to your environment.
Oracle
Microsoft Dynamics 365
Workday
Salesforce
ServiceNow
How we engage
01
Project delivery (SOW)
A defined scope with agreed deliverables and milestones, and a CSS team accountable for the outcome.
02
Managed services
Ongoing support and continuous improvement of a platform or environment under an agreed service model.
03
Team augmentation and direct hire
Specialists who join your team, from contract and contract-to-hire to permanent placements.
Common questions
What does application managed services include?
Typically incident and request management, monitoring, patching and upgrades, minor enhancements and regular reporting. The exact scope is agreed for each environment.
How are service levels set?
Coverage hours, response targets and reporting are agreed during transition so they reflect how critical each application is to your business.
Can you take over support from another provider?
Yes. A structured transition covers knowledge capture, shadowing and a staged handover to limit disruption.
Next step
Share the goal, your current environment and the timeline. We will help shape the right team and approach.