Microsoft Dynamics 365
Implementation, configuration and support for Dynamics 365 and the wider Microsoft business application ecosystem.
Capabilities / Digital Enterprise Applications
Connect business priorities to the applications teams rely on every day.
- Microsoft Dynamics 365
- Oracle
- Workday
- Salesforce
- ServiceNow
Our approach
CSS supports enterprise application initiatives across ERP, CRM, HCM and workflow platforms, with technology talent and project delivery aligned to the platform, operating environment and work in scope.
Areas of focus
Oracle
Technology talent and delivery support for Oracle application initiatives.
Workday
Expertise for Workday HCM and financial initiatives, from configuration to integration.
Salesforce
Salesforce CRM delivery, customization and integration support.
ServiceNow
Support for enterprise workflow and service management platform initiatives.
Application Managed Services
Post-go-live support, enhancements and platform health for enterprise applications.
What we deliver
Implementation and configuration
Platform setup, configuration and data migration for ERP, CRM and workflow platforms.
Integration and data flows
Interfaces that connect enterprise applications to each other and to surrounding systems.
Upgrades and optimization
Release planning, upgrade execution and process improvements that raise the return on existing platforms.
Reporting and analytics enablement
Reporting structures and data models that make application data useful to decision makers.
Application managed services
Ongoing support after go-live, including incident management, enhancements and platform health.
How we deliver
01
Discover
Capture requirements, current processes and platform fit.
02
Design
Define the configuration, integration and data approach.
03
Deliver
Build, test and deploy with the right platform specialists.
04
Support
Stabilize after go-live and keep improving.
Technology landscape
Relevant expertise, aligned to your environment.
Microsoft Dynamics 365
Oracle
Workday
Salesforce
ServiceNow
How we engage
01
Project delivery (SOW)
A defined scope with agreed deliverables and milestones, and a CSS team accountable for the outcome.
02
Managed services
Ongoing support and continuous improvement of a platform or environment under an agreed service model.
03
Team augmentation and direct hire
Specialists who join your team, from contract and contract-to-hire to permanent placements.
Common questions
Which platforms do you cover?
Microsoft Dynamics 365, Oracle, Workday, Salesforce and ServiceNow, with the relevant specialists aligned to each initiative.
Do you support systems after go-live?
Yes. Application Managed Services provides ongoing support, enhancements and platform health monitoring once a system is live.
Can you add specialists to an in-flight implementation?
Yes. We can extend your team with specialists for specific modules or phases, or take on a defined scope of work.
Next step
Share the goal, your current environment and the timeline. We will help shape the right team and approach.